TERMS AND CONDITIONS
It is my goal to ensure the 100% satisfaction of my art collectors! That's why once you’ve received an original artwork or open edition print, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned in its original condition and packaging.
The 7-Day money-back guarantee is NOT applicable to the following final sale items:
Limited Edition Works
Hand Embellished Works
COMMISSIONED WORKS
ORIGINAL ARTWORK RETURN POLICY
From the time you receive your original artwork, you have seven (7) days to decide whether to keep or return the artwork (in its original condition) for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So,.. if you receive artwork you’ve purchased from Nathan Dixon art atelier and you are not fully satisfied, you have:
Seven (7) days to contact us about your intent to return the work
Three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund.
COMMISSIONS
Payment Terms: A non refundable deposit of 50% of the selling price is required before work commences and will not be refunded upon cancellation. The deposit is included in the total price. Payment in full is due prior to the artist shipping the finished artwork. For more details consult the Commission Contract
SHIPPING & INSURANCE
we ship via Canada-post twice per week. all original/limited edition items are insured in case of lose or damages all shipments will come with tracking numbers as well. please allow up to 1 week from the ship date for local orders & 3 weeks from the ship date for international orders, depending on the shipping method chosen at the time of purchase.
CUSTOMS FEE’S
for international buyers you may incur customs fee’s upon arrival of your package. please note that this fee will not be covered by us.